Grow orders without growing the admin.
I co-run an ecommerce brand that sells through its own site and marketplaces, and I've automated a large part of its operations over the last three years. I know where the hours go because I've paid for them.
Where the time usually goes
Growing brands tend to hit the same walls once they sell on more than one channel.
- Keeping stock and listings in sync across your site and marketplaces
- "Where's my order" and returns emails answered one by one
- Product data copied between the shop, marketplaces and spreadsheets
- Supplier and stock reorders worked out by hand
- Weekly and monthly numbers pulled together from several dashboards
Getting more from your data
Most businesses already hold the data that would tell them where money is made and lost, and which customers need attention. It just sits in separate systems.
- Customer segments built from what people actually buy and how often
- Win-back and reorder emails triggered by each customer's own buying cycle
- Margin by product and channel after fees, returns and ad spend
- Your best customers sent back to your ad platforms to find more like them
What the audit looks at
- Every step from an order arriving to it being delivered, returned or refunded
- Which customer emails repeat, and what data answers them
- How product and stock data moves between channels
- Where reporting is done by hand
- What you've already automated, and what broke
Peak season is not the time to change your operations. If you're flat out until Christmas, book a call for January.
How it works
Map
I spend time with your team and trace how work actually moves, from the moment something arrives to the moment it's done and billed. That shows where the hours go.
Redesign
We decide together which workflows are worth changing, and fix the process first. Automating a bad process only makes it fail faster.
Automate
I automate the parts that should be automated, with AI where it adds something. A person stays in the loop wherever judgement matters.
What it costs
| First call | 30 minutes on site or by video. I learn how the business runs and tell you honestly whether there's anything worth doing. | Free |
| Audit | One day with your team, on site or as two half-day video sessions. Within five working days you get a written report: three to five ranked improvements, in how work gets done and in how you use your data, each with the hours saved or revenue at stake and what it costs to put in place, plus an action plan. | £950 fixed |
| Build | I build what you choose from the audit: automations, reports, or data put to work. Fixed quote before any work starts. | Quoted |
You own everything I build: the accounts, the automations and your data. I don't resell software and I'm not tied to any vendor.
Who you'd be working with
I'm Denis Garcia. I co-run an ecommerce business, and for the last three years AI has been running in production in it: things that run every day and that the business depends on. Before that I spent twenty years building data systems for investment banks, large companies and startups, including customer data platforms that decided in real time which message to show to which person.
I'm based in Cobham, Surrey. I work on site across London and the South East, and by video anywhere in the UK.